Contact Us
By completing our contact form:
If you would like to enquire about any of our products, you can reach us on:
Sales & Service:
9am to 5pm Monday to Friday (AEST or AEDT).
Mobility Equipment Claims:
9am to 5pm Monday to Friday (AEST or AEDT).
Motor Claims:
For new and existing claims 9am to 5pm Monday to Friday (AEST or AEDT).
Out of hours available for new lodgements only.
Pet/Assistance Dog Claims:
9am to 5pm Monday to Friday (AEST or AEDT)
*Claims can also be lodged through the online portal.
Please contact us about your claim as soon as possible.
Call Blue Badge Insurance
1300 304 802
At Blue Badge Insurance, we welcome your honest feedback.
If you’d like to contact us about any of these matters, you can reach us on:
If you have a complaint, dependent upon the product obtained or the services rendered, you may have the opportunity to raise your concerns with Pacific International Insurance should you not be happy with Blue Badge Insurance’s response to your complaint.
Please refer to your Product Disclosure Statement to find out if this dispute resolution method is available to you.
Blue Badge Insurance is also a member of the Australian Financial Complaints Authority (AFCA), an external dispute resolution facility. Should you not be happy with the response to your complaint you have the right to take your complaint to the AFCA, who can be contacted on:
For questions or concerns about our Privacy Policy please contact our Privacy Officer at [email protected]
Alternatively, you may contact the Office of Australian Information Commissioner by telephone 1300 363 992 or email [email protected]
Call us on 1300 304 802