Frequently Asked Questions

Frequently asked questions

CAR & MOBILITY Equipment Insurance

To be able to provide you a quote we require information such as: list of regular drivers and driving history, details about all drivers you want on the policy, as well as information about your vehicle, how you use it and where you keep it.

Once you have this information, you can obtain a quote online or contact our Customer Service Team on 1300 304 802 who are available 9am-6pm Monday to Friday AEST.

A quote is valid for 30 days. If you require cover after 30 days, you will need to complete a new quote.

If you have been referred it means we need to ask you a few extra questions to ensure we provide you with an accurate quote. Our Customer Service Team are notified of all referrals and will contact you as soon as possible to complete your quote. If you prefer to call us, you can reach us between 9am-6pm Mondays to Fridays AEST.

If we were unable to provide you with a quote, it is because one or more of the answers you provided did not meet our underwriting guidelines. If this has happened to you, we suggest you contact the Insurance Council of Australia on:

Phone: 1300 728 228

Website: www.insurancecouncil.com.au

The Insurance Council of Australia have a ‘Find an Insurer’ service to assist you in your search for insurance.

If you have any issues arranging a policy online, please contact our Customer Service team on 1300 304 802 and they will happily assist you.

That’s entirely up to you. We can start your cover immediately or on a future date of your choosing. Once your policy has begun, you will receive a policy number, Product Disclosure Statement, Financial Services Guide and Certificate of Insurance outlining your policy details.

Yes. We apply a multi-policy discount when you hold one or more policies with Blue Badge Insurance.

To ensure you are fully protected, please tell us about all your conversions, modifications and accessories before you finalise your policy. This way, you have total peace of mind.

While we can’t offer insurance cover for all cars, there are some instances when we can still insure you even if your car does not appear in our vehicle list (for example: Toyota Alphard, Nissan Elgrand etc.). You can manually list the vehicle under the model section of the online quote process and you will be referred to us or you can contact our Customer Service Team directly on 1300 304 802 between 9am-6pm Monday to Friday for assistance.

If you are unable to find your address, please contact our Customer Service Team on 1300 304 802 so we can investigate this for you. Our hours of operation are 9am-6pm Mondays to Fridays AEST.

Yes, there is a 21-day cooling off period. This means that you can cancel your policy within 21 days after your start date without any penalties. Your entire premium will be refunded as long as you have not made a claim during this time.

Payments can be made by credit card, direct debit, bank transfer or cheque.

Yes, paying the premium annually will give you an additional saving.

Yes, monthly instalments are available through a direct debit with Blue Badge Insurance. There is a small additional fee of approximately 4% involved with using this payment method.

Payments will occur on the same day of each month from when the policy period commenced. If your payment falls due on the 29th, 30th or 31st and that month does not hold that date, it will be processed on the last day of that month.

Attvest Finance are the Premium funder who some customers monthly payments are arranged through. This only applies to policies that start with BCM or MOT unless specified otherwise on your policy documentation

Payments through Attvest Finance Pty Ltd are subject to their own terms, conditions and limitations and a monthly fee will apply that includes interest, taxes and charges.

Yes. Your credit card is taken via the SecureCo system. Secureco adhere to the highest standards of security. Once your credit card is taken the majority of the information is encrypted so no one can access your full credit card information.

Your security and privacy are of utmost importance to us and we are committed to handling your personal information in compliance with the privacy laws. You can view Our Privacy Policy here.

If there are any changes that need to be made to your policy (e.g. you’ve moved or bought a new car) please contact our Customer Service Team on 1300 304 802 or [email protected] as soon as possible. We will provide you with a new policy documentation detailing the changes you have told us for your records..

You can cancel your policy at any time by calling our Customer Service Team on 1300 304 802. Your cancellation will be effective as soon as we receive and process your request, at which time your insurance cover will cease.

Depending on when you cancel your policy, some fees and charges may apply. Our cancellation fee is $22. Government charges may also apply. These fees and charges will be deducted from any refund we give you. Our Customer Service Team will advise you of all fees and charges at the time of cancellation. All refunds will be sent to you within 15 business days.

If you think we have let you down in any way, or our service is not what you expected, please contact us so we can help resolve the issue. Blue Badge Insurance is committed to resolving your complaint efficiently and fairly.

You can contact us in any of the following ways:

  • Call us on 1300 304 802
  • Email us on [email protected]
  • Write to us at about your complaint to the attention of: The Complaints Manager, PO Box 550, Kotara NSW 2289

We will listen to your complaints, consider the facts and respond to you within 15 business days. If we need more information or more time to respond properly to your complaint, we will contact you to agree an appropriate timeframe to respond.

To be able to provide you a quote we require information such as: your mobility scooter or wheelchair details, any information of scripting as well as where you keep it. Once you have this information, you can obtain a quote online or contact our Customer Service Team on 1300 304 802 who are available 9am-6pm Monday to Friday AEST.

All quotes are valid for 30 days. If you require cover after 30 days, you will need to complete a new quote.

If the purchase price of your mobility scooter/wheelchair (including fixed accessories) is over $10,000, please call our Customer Service Team on 1300 304 802 so we can provide you with a customised quote.

If you have been referred it means we need to ask you a few extra questions to ensure we provide you with an accurate quote. Our Customer Service Team are notified of all referrals and will contact you as soon as possible to complete your quote. If you prefer to call us, you can reach us between 9am-6pm Mondays to Fridays AEST.

If we were unable to provide you with a quote, it is because one or more of the answers you provided did not meet our underwriting guidelines. If this has happened to you, we suggest you contact the Insurance Council of Australia on:

Phone: 1300 728 228

Website: www.insurancecouncil.com.au

The Insurance Council of Australia have a ‘Find an Insurer’ service to assist you in your search for insurance.

If you have any issues arranging a policy online, please contact our Customer Service team on 1300 304 802 and they will happily assist you.

That’s entirely up to you. We can start your cover immediately or on a future date of your choosing. Once your policy has begun, you will receive a policy number, Product Disclosure Statement, Financial Services Guide and Certificate of Insurance outlining your policy details.

Yes, our Comprehensive Mobility Equipment Insurance covers flood damage under Accidental Damage.

Yes, under Sections 1 and 2 of our Comprehensive Mobility Equipment Insurance we will cover your insured scooter/wheelchair for 21 days while it is overseas or in the process of being transported by sea or air.

If you are going overseas for longer than 21 days and would like your insured scooter/wheelchair to be covered for the entire time, you can extend the overseas cover by calling us on 1300 304 802.

Please note, we do not cover third party injury and property damage in the USA or Canada.

We will cover the replacement costs of tyres and batteries only if they have been damaged as a result of a claimable incident. We do not cover wear and tear, deterioration or general maintenance or performance issues.

Yes. We apply a multi-policy discount when you hold one or more policies with Blue Badge Insurance.

To ensure you are fully protected, please tell us about all your conversions, modifications and accessories before you finalise your policy. This way, you have total peace of mind.

If your scooter or wheelchair does not appear on this list, we may still be able to offer you cover. Please contact our Customer Service Team on 1300 304 802 between 9am-6pm Monday to Friday for assistance.

If you are unable to find your address, please contact our Customer Service Team on 1300 304 802 so we can investigate this for you. Our hours of operation are 9am-6pm Mondays to Fridays AEST.

Yes, there is a 21-day cooling off period. Should you wish to cancel your policy in that time, provided you have not made a claim in that period, the entire premium will be refunded.

Payments can be made by credit card, direct debit, bank transfer or cheque.

Yes, paying the premium annually will give you an additional saving.

Yes, monthly instalments are available through a direct debit with Blue Badge Insurance. There is a small additional fee of approximately 9% involved with using this payment method.

Payments will occur on the same day of each month from when the policy period commenced. If your payment falls due on the 29th, 30th or 31st and that month does not hold that date, it will be processed on the last day of that month.

Premium Funding has recently undergone a name change to Arteva Funding. Arteva Funding is the Premium funder whose monthly payments are arranged through. This only applies to policies that start with BMEC or contain COMPREHENSIVE in the policy number.

Payments through Arteva funding Pty Ltd are subject to their own terms, conditions and limitations and a monthly fee will apply that includes interest, taxes and charges.

Yes. Your credit card is taken via the SecureCo system. Secureco adhere to the highest standards of security. Once your credit card is taken the majority of the information is encrypted so no one can access your full credit card information.

Your security and privacy are of utmost importance to us and we are committed to handling your personal information in compliance with the privacy laws. You can view Our Privacy Policy here.

If there are any changes that need to be made to your policy (e.g. you’ve moved or bought a new scooter or wheelchair) please contact us on 1300 304 802 or [email protected] as soon as possible. We will provide you with a new policy documentation detailing the changes you have told us for your records.

You can cancel your policy at any time by calling us on 1300 304 802. Your cancellation will be effective as soon as we receive and process your request, at which time your insurance cover will cease.

Depending on when you cancel your policy, some fees and charges may apply. Our cancellation fee is $22. Government charges may also apply. These fees and charges will be deducted from any refund we give you. Our Customer Service Team will advise you of all fees and charges at the time of cancellation. All refunds will be sent to you within 15 business days.

If you think we have let you down in any way, or our products and service are not what you expected, please contact us so we can help resolve the issue. Blue Badge Insurance is committed to resolving your complaint efficiently and fairly.

You can contact us in any of the following ways:

Call us on 1300 304 802

Email us on [email protected]

Write to us at PO Box 550, Kotara NSW 2289

We will listen to your complaints, consider the facts and respond to you within 15 business days. If We need more information or more time to respond properly to your complaint, we will contact you to agree an appropriate timeframe to respond.

If you have been referred it means, there is some further information we require from you. A member of the Customer Service Team will be in contact with you as soon as possible. Our hours of operation are 9am-6pm Mondays to Fridays AEST.

If you have had an accident or someone has indicated they hold you responsible for an accident or damages, we will help you resolve it. Do not negotiate, promise payment, admit fault or authorise any repairs without speaking to us first. Please contact us about your claim as soon as possible on 1300 304 802.

If your car or mobility equipment has been stolen, you must report the theft to the police as soon as possible. After that, please contact our Claims Team on 1300 304 802 with the full details of the incident and provide the name of the police officer, date reported, station reported to and any report reference number.

Depending on the circumstance of your claim, you will be asked to provide the following:

  • Details of the Vehicles or persons involved;
  • Names, Driver’s Licence and contact details of the other drivers involved;
  • Contact details of any witnesses to the incident;
  • Accident details including date, time, location and occurrence and photos;
  • Details of the road, traffic and weather conditions prior to the Incident.

If someone has made a claim against you, advise them that you are insured and that your insurer will look after the claim on your behalf.

Do not admit fault for the damage/accident and do not offer or promise to pay for any costs.

Please contact our Claims Team as soon as possible on 1300 304 802 so we can assist you.

In all cases, you should record as much of the other party’s details as possible (names, residential addresses, phone numbers, photos and vehicle details if applicable).

Once we receive all the required information from you and the repairer, we will assess your claim as quickly as possible.

Yes, you may nominate a repairer of your choice subject to:

  • the repairer being appropriately licensed;
  • the provision of a quote for repairs; and
  • you allow us to assess your vehicle or mobility equipment prior to authorising repairs.

We may require a second quote from another repairer that we specify if we determine the first quote was not reasonable. More information on this can be found in your Product Disclosure Statement.

Yes, you will be required to pay your excess unless there is another party at fault and we have sufficient information to waive your excess. . The excesses that apply are stated in your Product Disclosure Statement and in Your Certificate of Insurance. You will be advised of any applicable excess and when/how to pay it when you submit your claim.

Mobility is freedom. Protect yours with Blue Badge Insurance.  Call us 1300 304 802

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