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Car Insurance

Policy Questions
Claims Questions
  • What information do you need to provide me with a quote?

    We are always happy to provide you with a quote before finalising your policy. We will need your personal information such as your name and contact details, as well as your car details.

    When will my insurance start?

    Your cover will begin once you have instructed us to write your policy. Once your policy is incepted, you will receive a policy number, Product Disclosure Statement, Financial Services Guide and Certificate of Insurance outlining your policy details.

    How do I cover my car conversions, modifications and accessories?

    To ensure you are fully protected, please identify all your conversions to your Customer Service Team Member when discussing your policy. This way, we can help you find the best cover, so you have total peace of mind.

    Is there a cooling off period?

    Yes, there is a 21 day cooling off period. Should you wish to cancel your policy in that time, provided you have not made a claim in that period, the entire premium will be refunded.

    What payment options are available to me?

    Payments can be made by credit card, direct debit, cheque or money order.

    Can I pay by monthly installments?

    Yes. Monthly installments are available. This option is provided through a premium funder, Attvest Finance, an external company to us, who charge interest, taxes and charges for providing this service. For this reason, paying the premium monthly is slightly more expensive than paying it annually.

    Are my credit card details secure?

    All credit card payments are made through eWAY, who adhere to the highest security standards set by Visa and MasterCard.

    Will my personal information be secure?

    Your security and privacy are of utmost importance to us and we are committed to handling your personal information in compliance with the privacy laws. You can download a copy of Our Privacy Policy here.

    What should I do if I need to change my details?

    If there are any changes that need to be made to your policy (e.g. you’ve moved or bought a new car) please contact our Customer Service Team on 1300 304 802 or info@bluebadge.com.au as soon as possible. We will provide you with a new Certificate of Insurance detailing the changes you have told us for your records. A new Insurance Account will also be provided if your premium has changed.

    How can I cancel my policy?

    You can cancel your policy at any time by calling our Customer Service Team on 1300 304 802. Your cancellation will be effective as soon as we receive and process your request, at which time your insurance cover will cease.

    Are there any fees or charges for cancelling my policy?

    Depending on when you cancel your policy, some fees and charges may apply. Our cancellation fee is $22. Government charges may also apply. These fees and charges will be deducted from any refund we give you. Our Customer Service Team will advise you of all fees and charges at the time of cancellation. All refunds will be sent to you within 15 business days.

    What do I do if I have a complaint?

    If you think we have let you down in any way, or our service is not what you expected, please contact us so we can help resolve the issue. Blue Badge Insurance is committed to resolving your complaint efficiently and fairly.

    You can contact us in any of the following ways:

    • Call us on 1300 304 802
    • Email us on info@bluebadge.com.au
    • Write to us at about your complaint to the attention of: The Complaints Manager, PO Box 550, Kotara NSW 2289

    We will listen to your complaints, consider the facts and respond to you within 15 business days. If We need more information or more time to respond properly to your complaint, we will contact you to agree an appropriate time-frame to respond.

    What happens if my request for cover is declined?

    Unfortunately, if our Underwriters have deemed that for some reason we cannot arrange a policy for you, we will direct you to the Insurance Council of Australia:

    • Phone: 1300 728 228
    • Website: www.insurancecouncil.com.au

    The Insurance Council of Australia have a ‘Find an Insurer’ service to assist you in your search for insurance.

  • What should I do if I have an accident?

    If you have had an accident or someone has indicated they hold you responsible for an accident or damages, we will help you resolve it. Do not negotiate, promise payment, admit fault or authorise any repairs without speaking to us first. Please contact us about your claim as soon as possible on 1300 304 802.

    What should I do if my car is stolen?

    If your car has been stolen, you must report the theft to the police as soon as possible. After that, please contact our Claims Team on 1300 304 802 with the full details of the incident and provide the name of the police officer, date reported and any report reference number.

    What information do I need to make a claim?

    Depending on the circumstance of your claim, you will be asked to provide the following:

    • Details of the Vehicles involved;
    • Names, Driver’s Licence and contact details of the other drivers involved;
    • Contact details of any witnesses to the incident;
    • Accident details including date, time, location and occurrence;
    • Details of the road, traffic and weather conditions prior to the Incident.
    What should I do if someone makes a claim against me?

    If someone has made a claim against you, advise them that you are insured and that your insurer will look after the claim on your behalf.

    Do not admit fault for the damage/accident and do not offer or promise to pay for any costs.

    Please contact our Claims Team as soon as possible on 1300 304 802 so we can assist you.

    In all cases, you should record as much of the other party’s details as possible (names, residential addresses, phone numbers, photos and vehicle details if applicable).

    How long does it take to get a claim approved?

    Once we receive all the required information from you, we will assess your claim as quickly as possible.

    Can I choose my own repairer?

    Yes, you may nominate a repairer of your choice subject to:

    • the repairer being appropriately licensed;
    • the provision of a quote for repairs; and
    • you allow us to assess your vehicle prior to authorising repairs

    We may require a second quote from another repairer that we specify if we determine the first quote was not reasonable. More information on this can be found in your Product Disclosure Statement.

    Do I have to pay an excess?

    Yes. The excesses that apply are stated in your Product Disclosure Statement and in Your Certificate of Insurance. You will be advised of any applicable excess and when/how to pay it when you submit your claim.

Mobility Equipment Insurance

Policy Questions
Claims Questions
  • What information do you need to provide me with a quote?

    We are always happy to provide you with a quote before finalising your policy. We will need your personal information such as your name and contact details, as well as your mobility scooter or wheelchair details.

    When will my insurance start?

    Your cover will begin once you have completed your application over the telephone or online. You can also forward date the start of your insurance by contacting our Customer Service Team on 1300 304 802. After completing your application, you will receive a policy number, Product Disclosure Statement and Financial Services Guide, as well as a Certificate of Insurance outlining your policy details.

    I am having problems using your online application process, what should I do?

    If you have any issues arranging a policy online, please contact our Customer Service team on 1300 304 802 and they will happily assist you.

    What should I do if my mobility scooter/wheelchair costs more than $10,000?

    If the purchase price of your mobility scooter/wheelchair (including fixed accessories) is over $10,000, please call our Customer Service Team on 1300 304 802 so we can provide you with a customised quote.

    Do you cover flood damage?

    Yes, our Comprehensive Mobility Equipment Insurance covers flood damage under Section 1.

    Does your cover extend to overseas travel?

    Yes, under Sections 1 and 2 of our Comprehensive Mobility Equipment Insurance we will cover your insured scooter/wheelchair for 21 days while it is overseas or in the process of being transported by sea or air.

    If you are going overseas for longer than 21 days and would like your insured scooter/wheelchair to be covered for the entire time, you can extend the overseas cover by calling us on 1300 304 802.

    Please note, we do not cover third party injury and property damage in the USA or Canada.

    Is there a discount for insuring multiple scooters/wheelchairs?

    Yes. We apply a multi-policy discount when you hold one or more policies with Blue Badge Insurance.

    How do I cover my mobility scooter/wheelchair modifications or accessories?

    Please contact our Customer Service Team on 1300 304 802 or info@bluebadge.com.au to start cover from your preferred date. We will need your personal information such as your name and contact details, as well as your mobility scooter or wheelchair details.

    Is there a cooling off period?

    Yes, we offer a 21 day cooling off period. Should you wish to cancel your policy in that time, provided you have not made a claim in that period, we will refund the entire premium.

    What payment options are available to me?

    Payments can be made by credit card, direct debit, cheque or money order.

    Can I pay by monthly instalments?

    Yes. Monthly instalments are available on all Blue Badge Insurance policies. This option is provided through Premium Funding Pty Ltd, an external company to us, who charge interest and other fees, taxes and charges for providing this service. For this reason, paying the premium monthly is slightly more expensive than paying it annually.

    Are my credit card details secure?

    All credit card payments are made through eWAY, who adhere to the highest security standards set by Visa and MasterCard.

    Will my personal information be secure?

    Your security and privacy are of utmost importance to us and we are committed to handling your personal information in compliance with the privacy laws. You can download a copy of Our Privacy Policy here.

    Who are Blue Badge Community?

    Blue Badge Community is our membership program, bringing together a community of like-minded people interested in using assistive technology to enhance people’s mobility, independence and lifestyle.

    What should I do if I need to change my details?

    If there are any changes that need to be made to your policy (e.g. you’ve moved or bought a new scooter or wheelchiar) please contact us on 1300 304 802 or info@bluebadge.com.au as soon as possible. We will provide you with a new Certificate of Insurance detailing the changes you have told us for your records. A new Insurance Account will also be provided if your premium has changed.

    How can I cancel my policy?

    You can cancel your policy at any time by calling us on 1300 304 802. Your cancellation will be effective as soon as we receive and process your request, at which time your insurance cover will cease.

    Are there any fees or charges for cancelling my policy?

    Depending on when you cancel your policy, some fees and charges may apply. Our cancellation fee is $22. Government charges may also apply. These fees and charges will be deducted from any refund we give you. Our Customer Service Team will advise you of all fees and charges at the time of cancellation. All refunds will be sent to you within 15 business days.

    What do I do if I have a complaint?

    If you think we have let you down in any way, or our products and service are not what you expected, please contact us so we can help resolve the issue. Blue Badge Insurance is committed to resolving your complaint efficiently and fairly.

    You can contact us in any of the following ways:

    • Call us on 1300 304 802
    • Email us on info@bluebadge.com.au
    • Write to us at about your complaint to the attention of: The Complaints Manager, PO Box 550, Kotara NSW 2289

    We will listen to your complaints, consider the facts and respond to you within 15 business days. If We need more information or more time to respond properly to your complaint we will contact you to agree an appropriate timeframe to respond.

    What happens if my request for cover is declined?

    Unfortunately, if our Underwriters have deemed that for some reason we cannot arrange a policy for you, we will direct you to the Insurance Council of Australia:

    The Insurance Council of Australia have a ‘Find an Insurer’ service to assist you in your search for insurance.

  • What should I do if I have an accident?

    If you have had an accident or someone has indicated they hold you responsible for an accident or damages, we will help you resolve it. Do not negotiate, promise payment, admit fault or authorise any repairs without speaking to us first. Please contact us about your claim as soon as possible on 1300 304 802.

    What should I do if my mobility scooter/wheelchair is stolen?

    If your equipment has been stolen, you must report the theft to the police as soon as possible. After that, please contact Our Claims Team on 1300 304 802 with the full details and provide us with the name of the police officer, date reported and any report reference number.

    What information do I need to make a claim?

    Depending on the circumstance of your claim, you will be asked to provide the following:

    • Photographs of the damage to your mobility scooter/wheelchair
    • Correspondence in relation to the circumstance of your claim
    • Statements from witnesses (if applicable)
    • If you are claiming for anything else covered by your policy, other than repairs, we will need copies of the original invoices
    What should I do if someone makes a claim against me?

    If someone has made a claim against you, advise them that you are insured with Blue Badge Insurance and that we will looking after their claim on your behalf.

    Do not admit fault for the damage/accident and do not offer or promise to pay for any costs.

    Please contact our Claims Team as soon as possible on 1300 304 802 so we can assist you.

    In all cases, you should record as much of the other party’s details as possible (names, residential addresses, phone numbers, photos and vehicle details if applicable).

    How long does it take to get a claim approved?

    Once we receive all the required information from you, we will assess your claim as quickly as possible.

    Can I choose my own repairer?

    Yes, but if you don’t have a preferred repairer then we can help you find a suitable repairer. If your claim is approved, we must authorise any repairs before work can commence.

    Do I have to pay an excess?

    Yes. The excesses that apply are stated in the Product Disclosure Statement and in Your Certificate of Insurance. Our Claims Team will inform you of any excess that is applicable and when/how to pay it when you submit your claim with us.

    Do you cover the replacement of tyres and batteries?

    We will cover the replacement costs of tyres and batteries only if they have been damaged as a result of an accident. We do not cover wear and tear, deterioration or general maintenance issues for your mobility scooter/wheelchair.

Mobility is freedom. Protect yours with Blue Badge Insurance. Call us 1300 304 802