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Product Enquiries

If you would like to enquire about any of our products, you can reach us on:

1300 304 802 or by email

Alternatively, you can complete our Contact Form.

Get in touch with us



Claims

If you have had an accident or someone has indicated they hold you responsible for an accident or damages, we will help you resolve it.

Our Customer Service team is committed to handling your claim in a fair, transparent and timely manner.

Please contact us about your claim as soon as possible.

Mobility Equipment Claims

Call Blue Badge Insurance

Car Insurance Claims

Call The Innovation Group
Open 24 hours

Home & Contents Claims

Call The Innovation Group
Open 24 hours
 1300 304 802
 claims@bluebadge.com.au
 1300 418 444
 claims@bhinsurance.com.au
 1300 418 444
 claims@bhinsurance.com.au

Feedback

A Blue Badge Insurance, we welcome your honest feedback.

If one someone in our team has done a great job, we invite you to share your experiences so that we can recognise that individual.

However if your experience, the product obtained or service provided has not met your expectations we want to hear about it so that we can resolve the matter and improve our services to you. We have a formal complaints procedure in place to assist you with any issue you may raise.

If you’d like to contact us about any of these matters, you can reach us on:

Blue Badge Insurance
PO Box 428,
St Leonards NSW 1590

If you have a complaint, dependent upon the product obtained or the services rendered, you may have the opportunity to raise your concerns with Lloyd’s Australia should you not be happy with Blue Badge Insurance’s response to your complaint.

Please refer to your Product Disclosure Statement to find out if this dispute resolution method is available to you.

Blue Badge Insurance is also a member of the Financial Ombudsman Services (FOS), an external dispute resolution facility. Should you not be happy with the response to your complaint you have the right to take your complaint to the FOS, who can be contacted on:

  • Telephone: 1300 78 08 08
  • Facsimile: (03) 9613 6399
  • Email: info@fos.org.au
Mobility is freedom. Protect yours with Blue Badge Insurance. Call us 1300 304 802