Get in touch with us
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Please contact us about your claim as soon as possible.
If you have had an accident or someone has indicated they hold you responsible for an accident or damages, we will help you resolve it. Our Customer Service team is committed to handling your claim in a fair, transparent and timely manner.
At Blue Badge Insurance, we welcome your honest feedback.
If someone in our team has done a great job, we invite you to share your experiences so that we can recognise that individual. However if your experience, the product obtained or service provided has not met your expectations, we welcome you to reach out to us. We will look to resolve the matter and improve our services to you in a timely manner with our formalised complaints process. We have a formal complaints procedure in place to assist you with any issue you may raise.
If you’d like to contact us about any of these matters, you can reach us on:
If you have a complaint, dependent upon the product obtained or the services rendered, you may have the opportunity to raise your concerns with Pacific International Insurance should you not be happy with Blue Badge Insurance’s response to your complaint.
Please refer to your Product Disclosure Statement to find out if this dispute resolution method is available to you.
Blue Badge Insurance is also a member of the Australian Financial Complaints Authority (AFCA), an external dispute resolution facility. Should you not be happy with the response to your complaint you have the right to take your complaint to the AFCA, who can be contacted on: