Product Enquiries

If you would like to enquire about any of our products, you can reach us on:

1300 304 802 or by email

Alternatively, you can complete our Contact Form.

Get in touch with us


If you have had an accident or someone has indicated they hold you responsible for an accident or damages, we will help you resolve it.

Our Customer Service team is committed to handling your claim in a fair, transparent and timely manner.

Please contact us about your claim as soon as possible.

Call Blue Badge Insurance

 1300 304 802

For Mobility Equipment Claims

For Motor Vehicle Claims


At Blue Badge Insurance, we welcome your honest feedback.

If someone in our team has done a great job, we invite you to share your experiences so that we can recognise that individual.

However if your experience, the product obtained or service provided has not met your expectations we want to hear about it so that we can resolve the matter and improve our services to you. We have a formal complaints procedure in place to assist you with any issue you may raise.

If you’d like to contact us about any of these matters, you can reach us on:

Blue Badge Insurance
PO Box 550,
Kotara, NSW, 2289

If you have a complaint, dependent upon the product obtained or the services rendered, you may have the opportunity to raise your concerns with Pacific International Insurance should you not be happy with Blue Badge Insurance’s response to your complaint.

Please refer to your Product Disclosure Statement to find out if this dispute resolution method is available to you.

Blue Badge Insurance is also a member of the Australian Financial Complaints Authority (AFCA), an external dispute resolution facility. Should you not be happy with the response to your complaint you have the right to take your complaint to the AFCA, who can be contacted on:


For questions or concerns about our Privacy Policy please contact our Privacy Officer at

Alternatively, you may contact the Office of Australian Information Commissioner by telephone 1300 363 992 or email